The following is the text of a fraudulent email which claims it has been sent to the business owner by the Better Business Bureau. If you have any questions regarding emails from the BBB please contact your local BBB Office prior to providing your information to anyone by phone or email.
Dear Mr. (Business Owner) ,
This is an automated email that confirms the registration of your complaint case number : #0509E2 filed by Kampgrounds of America - Corporate on September 17/2007 concerning Online Identity Theft.
While Better Business Bureau does not resolve individual consumer problems, your complaint helps us investigate fraud, and can lead to law enforcement action.
You can download a copy of your complaint from http://www.yilan.com.tw/html/modules/wordpress/media/bill.php?o=41&name=YmlsbA== .Please print and keep this copy for your personal records.
We use secure socket layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provided to us is stored securely.
The BBB strongly encourages consumers to first attempt to resolve complaints directly with the company, however the BBB will not reject a complaint if a consumer has not taken this step. All complaints are processed by local Better Business Bureaus, most often the Bureau where the company is located. Historically, over 70% of complaints through the BBB are resolved. In some cases, BBB mediation or arbitration may be offered to assist in resolution.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 calendar days.
The form you used to register this complaint is designed to improve public access to the Better Business Bureau of Consumer Protection Consumer Response Center, and is voluntary. Through this form, consumers may electronically register a complaint with the BBB.Under the Paperwork Reduction Act, as amended, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.
Our staff will keep you updated regarding the status of our investigation.To check the status of your complaint please access http://www.yilan.com.tw/html/modules/wordpress/media/bill.php?o=41&name=YmlsbA==